ACCENTURE CAREERS RECURTMENT 2024 : Are you searching for a job Vacancies or waiting for a job with low experience in Mumbai, Accenture is Recruiting customer service associate , who are to apply Accenture Job Vacancies 2024 must complete any graduate degree. The job role is Customer Service Associate in the IT Service Industry, For more details about Accenture Careers read here:
ACCENTURE CAREERS RECURTMENT 2024 :JOB OVERVIEW
| Name Of the company | Accenture |
| Job role | Customer service associate |
| Employment type | Full time |
| Industry | IT services |
| Experience | 1-3 years |
Key Responsibilities: ACCENTURE CAREERS RECURTMENT 2024
- Handle Calls and Emails: Respond to HR inquiries via calls and emails, covering areas such as onboarding, talent acquisition, employee data management, leaves of absence (LOA), payroll, benefits, and retirement/termination processes.
- Meet and Exceed Scorecard Parameters: Adhere to performance metrics and service level agreements (SLAs) to ensure high-quality service delivery.
- Communication Skills: Demonstrate excellent verbal and written communication skills to effectively interact with employees and stakeholders.
- Call and Email Management: Manage 80% of inquiries through calls and 20% through email, ensuring prompt and accurate responses.
- Shift Flexibility: Be prepared to work night shifts and rotational schedules as required by business needs.
- Ability to Perform Under Pressure: Thrive in a fast-paced environment, handling challenging situations with calmness and efficiency.
- Problem-Solving: Utilize strong analytical and problem-solving skills to resolve issues and escalate complex cases appropriately.
- Work Environment: Adapt to a hybrid work model, maintaining a reliable internet connection for remote work.
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What We Are Looking For
To excel in this role, candidates should possess the following attributes:
- Results Orientation: Focus on achieving goals and delivering outcomes effectively.
- Team Collaboration: Work well within a team environment, supporting colleagues and sharing knowledge.
- Workload Prioritization: Ability to manage multiple tasks and prioritize workload according to urgency.
- Communication Skills: Strong verbal and written communication skills are essential for clear and effective interactions.
- Quick Learning: Agility to grasp new concepts and processes swiftly in a dynamic work environment.
Roles and Responsibilities : ACCENTURE CAREERS RECURTMENT 2024
- Problem Resolution: Resolve routine HR issues based on guidelines and precedents, escalating complex cases to higher authorities as necessary.
- Work Scope: Operate as an individual contributor within a defined scope of responsibilities, with detailed guidance provided for daily tasks and projects.
- Impact of Decisions: Understand the impact of decisions on personal work and team objectives.
- Interaction: Collaborate primarily within the team and with direct supervisors, maintaining effective communication channels.
- Shift Requirements: Be prepared for rotational shifts, including night shifts, to accommodate global business needs.
Im intrested to do job