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Amazon
Hiring Freshers for VCS DEL Shipping and Delivery Support – Hyderabad-BE/Btech/Any
Degree/10+2 Jobs – Apply Online

Name
of the Organization (Company ) : AMAZON

Name
of the Posts and Designation : VCS DEL Shipping
and Delivery Support

Location
: Hyderabad

Education
Qualification : BE/Btech/Any Graduation/10 +2 .

Salary Package : Not Mentioned

Job description :

A Shipping
and Delivery Support team facilitates flow of information between different
stakeholders (Delivery Associates/Delivery Service Providers/Station
Managers/Customer Service Associates) and resolves any potential issues that
impacts customer experience and delivery performance. A SDS
Associate provides timely resolution to the issue in hand by researching &
querying internal tools, by taking real-time decisions and having an effective
communication with the stakeholders (over phone or email). An ideal candidate
should be able to understand the issue and be able to drive Customer Experience
without compromising on time. The candidate should have the basic understanding
of Logistics and should be able to communicate clearly in the verbal and
written form. The role will require the candidate to communicate with the
stakeholders over the phone.

The SDS
Associate acts as the primary interface between Amazon and our delivery
partners, so to our delivery partners- you ARE Amazon. The
SDS Associate are expected to identify Delivery Partner concerns and work on
troubleshooting delivery partner issues and provide process improvement
suggestions.

Summary of Responsibilities

– Effectively communicate in a clear and professional manner at all times
– Provides/ expedites prompt and efficient service to Amazon customers/
delivery partners
– Effectively manage sensitive cases by reporting up the escalation matrix
– Demonstrate excellent time-management skills
– Maintains or exceeds targeted performance metrics
– Actively seek solutions through logical reasoning and identify trends to
suggest process improvements

Qualitative Requirements

Graduation/10 +2 in any specialization from a
recognized university.
Excellent communication skills (written and verbal) in
English language.
Ability to communicate correctly and
clearly with all customers
Good comprehension skills – ability to
clearly understand and state the issues customers present
Ability to concentrate – follow customer’s
issues without distraction to resolution
Work successfully in a team environment as
well as independently
Familiarity with Windows XP, Microsoft
Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates an ability to successfully
navigate websites
Self-disciplined, detail oriented and willing to work
in night shifts
Team player, flexible per business requirement, ability
to quickly learn & successfully adapt in dynamic environment