Amazon Work from Home Job @
Hyderabad – Amazon hiring International Phone – 2023 | Apply Now
The is Best Opportunity who is Looking
for an exciting work-from-home job , Amazon Dev Center India in Hyderabad is
currently seeking Customer Service Associates for International Phone , This
Work from home job is suitable for women, female and Students who are searching for Work from
home , This is a Customer service Associate job in Amazon support Remotely (
Work from home ). In this Amazon Work from home job 2023 u can mail , chat an phone and utilize a
variety of software tools to navigate customers , Apply this Work form home job
t is also Virtual Customer Service ( VCS) model for India CS . Before Apply this
work from home job 2023 carefully read the Job Description , Skills Required ,
Qualification & More details
Name of the Company / Org : Amazon
India
Name of the Post : Customer Service Associate
Designation
: Virtual Customer Service ( VCS)
Job Type : Work From Home
Job Reference No : 230101821
Age : 18+ ( More than 18 Years )
Salary : 2.5 – 3.5 Lacks (Approx)
Experience : 0 to 6 Months
Education Qualifications :
10+2 (Inter)/ Any Degree
Shifts : Rotational
Benefits : NSA, OT, Zeta Meal Card
Amazon Work
From Home Job DESCRIPTION
Our goal to offer prompt, accurate, and expert customer service
requires a lot from each Amazon Customer Service Associate. In this position,
you will help clients expedite orders and address after-sale issues. You will
use a variety of software tools to manage customer accounts, investigate
policies, and offer efficient solutions in a dynamic and fast-paced workplace
through mail, chat, and phone channels.
Amazon
Virtual Customer Service(VCS) :
For the India Customer Service team, we use Virtual Customer
Service (VCS) as our ‘Work from Home’ approach. VCS workers are required to
work during set hours from a home office that has been authorized by Amazon.
The associates are in charge of maintaining constant internet connectivity and
fostering an environment that is both productive and formal.
Work From
home Job Knowledge & Skills Required
Desired
Skills:
- Action-oriented, self-disciplined, and organized
- Effective time management and ability to prioritize work
- Clear communication skills for both internal and external
customers - Strong comprehension skills to understand and address customer
issues appropriately - Good composition skills for grammatically correct and concise
written responses - Proficiency in using desktop/laptop computer systems, including
familiarity with Windows 7, Microsoft Outlook, and Internet Explorer - Good typing skills
Preferred
Criteria:
- Self-driven, motivated, and capable of learning quickly and
working with minimal supervision - Ensure uninterrupted internet connectivity during work hours to
maximize productivity - Create a distraction-free ‘work-like’ environment during working
hours - At least 6 months of experience working in a customer service
environment - The ideal candidates will be comfortable working in a fast-paced,
high-energy environment. They should possess creative problem-solving skills,
analytical thinking, and a passion for delivering excellent customer service.
Customer
Focus:
- Excellent customer service skills, including maintaining focus in
a fast-paced environment - Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Proficient in conflict resolution, negotiation, and de-escalation
- Takes ownership of challenging customer issues, escalating when
necessary - Ability to determine customer needs and provide appropriate
solutions - Maintain regular and reliable attendance, including adherence to
the assigned schedule - Flexibility to work weekends, holidays, and events
- Willingness to work overtime as required (up to 60 hours per
week), especially during peak seasons
Problem
Solving Skills:
- Effective problem-solving skills, including decision-making and
time management - Logical and rational approach to problem-solving
- Action-oriented, self-disciplined, organized, and detail-oriented
- Ability to prioritize work across different departments to meet
business needs - Maintains composure in highly escalated situations
Amazon.com
retailer in the world, is listed in the Fortune 100. We work hard to find the
brightest minds in order to innovate and enhance the client experience. We
conduct business globally, including in India, and provide a wide selection of
products, including books, technology, apparel, and jewellery. Our
technological innovation drives growth by providing customers with a broader
selection, easier shopping, and reasonable costs.
About Amazon
India
Amazon India is committed to being
the industry leader in customer focus. For Amazon’s global operations, our
teams tackle complex business issues and provide practical answers. We work
hard to offer competitive prices, a large selection, reliable delivery, and a
safe online shopping environment. Our goal is to establish ourselves as a
dependable sales channel for Indian shops as well as the preferred online
shopping destination.
About the
Customer Service Team
Our Amazon Contact Centers work towards delivering the best
possible support experience to our customers. We empower our Customer Service
teams to think like owners, ensuring prompt and effective resolution of
customer problems via phone, email, or live chat. Operating in a fast-paced and
dynamic environment, our teams make a significant impact on millions of
customers worldwide.
If you’re ready for a rewarding work-from-home opportunity, join
us at Amazon Dev Center India. Apply today to become part of our dedicated
Customer Service team. Get Ready on an exciting journey with us as we innovate,
improve, and make history.
Amazon hiring International Phone – 2023 | Apply Now
Frequently Asked Questions
(FAQ) – Work from Home Customer Service Associate at Amazon
1. What is the role of a Customer Service Associate at Amazon?
A Customer Service Associate plays a critical role in delivering
timely, accurate, and professional customer service to Amazon customers. They
assist customers in expediting orders and resolving post-sales problems through
various communication channels like mail, chat, and phone.
2. Is this a work-from-home position?
Yes, this position offers the flexibility of working from home. As
a Virtual Customer Service (VCS) associate, you will be expected to work from a
home location approved by Amazon, ensuring uninterrupted internet connectivity
and a productive work environment.
3. What are the required skills for this role?
Desired skills include being action-oriented, self-disciplined,
and organized. Effective time management, clear communication, good comprehension,
and composition skills are essential. Proficiency in using computer systems and
familiarity with Windows 7, Microsoft Outlook, and Internet Explorer is
preferred. Good typing skills are also necessary.
4. Are there any preferred criteria for applicants?
Applicants should be self-driven, motivated individuals who can
learn fast and work with minimal supervision. They should ensure uninterrupted
internet connectivity and create a distraction-free work environment during
their scheduled shifts. Previous experience working in a customer service
environment for at least six months is preferred.
5. What is the work schedule like?
The work schedule is rotational, and flexibility is required. You
may be expected to work weekends, holidays, and events. During peak seasons,
there might be overtime requirements, with the possibility of working up to 60
hours per week.