American Express is Hiring Executive Operations –Work From Home – Any Graduate / PG

by

 

American Express is Hiring Executive Operations

American Express is Hiring Executive Operations

American Express is Hiring Executive
Operations –Work From Home  – Any
Graduate / PG

American
Express is Released Latest Recruitment Notification 2023 for Executive
Operations Hybrid / Virtual Mode. before Applying American Express Job Vacancies,
Education qualifications, Age, more details about American Express Job Details see below …

Name of the Company/ Organization AMERICAN ECPTRSS
Job Designation Executive Operations
Job Type Hybride/Virtual ( Work From Home )
Job Location Grugaon (Hyride)
Total No.of Vacancies Not Mention
Education Qualification Any Degree / PG
Salary Not Mention


Minimum
Qualifications

  1. ·      
    Graduate/Post-Graduate.
  2. ·      
    Relevant experience an advantage.
  3. ·      
    Excellent oral and written communication skills.
  4. ·      
    Strong interpersonal and coordination skills.
  5. ·      
    Strong and committed customer focus and consistent demonstration
    of service excellence.

Follow us on Twitter : https://twitter.com/naukari4us
 

  1. ·      
    Compliance with company policies and procedures.
  2. ·      
    Ability to take independent decision & meet stringent
    deadlines.
  3. ·      
    Good computer skills.
  4. ·      
    Good command over MS Excel, Access & PowerPoint.
  5. ·      
    Strong focus on results

 
Roles
And Responsibility :

  1. This role involves interacting with internal & external clients (authorized
    signatory/client managers/ merchants etc) and resolving their inquiries over
    email/calls. 
  2. Should have knowledge of KYC.
  3. Work on daily inventory towards cases related to merchant services as
    well as management of mailbox to ensure all requests are actioned in a timely
    manner
  4. Creation of Case on the relevant tools, maintenance of trackers and
    files for the team
  5. Keep a close eye on gaps & recommend solutions to plug them. 
  6. Consistently manage high volumes of work accurately and efficiently
    while working under stringent timelines.
  7. Monitor the daily suspense volumes and liase with internal &
    external clients (authorized signatory/client managers/ merchants etc) over
    emails/calls to reduce the volume
  8. Carry out Due Diligence activities to ensure all dues are released to
    the clients
  9. Focus on merchant requirement, productivity, and efficiency to ensure
    SLA’s are met
  10. Contribute towards team goals by strictly managing individual
    productivity & quality targets.
  11. Take ownership of the email/issue and resolve to customer’s expectations
    to deepen relationship and achieve highest level of customer satisfaction
  12. Understand, determine, and anticipate customer needs and present
    solutions as appropriate.
  13. Demonstrate strong focus on process improvements. 
  14. Ensure adherence to and compliance with organization policies and audit
    controls.
  15. Build an excellent rapport with the team & other business groups to
    ensure smooth day to day operations
  16. This role involves interacting with internal & external clients
    (authorized signatory/client managers/ merchants etc) and resolving their
    inquiries over email/calls. 
  17. Should have knowledge of KYC.
  18. Work on daily inventory towards cases related to merchant services as
    well as management of mailbox to ensure all requests are actioned in a timely
    manner

  1. Creation of Case on the relevant tools, maintenance of trackers and
    files for the team
  2. Keep a close eye on gaps & recommend solutions to plug them. 
  3. Consistently manage high volumes of work accurately and efficiently
    while working under stringent timelines.
  4. Monitor the daily suspense volumes and liase with internal &
    external clients (authorized signatory/client managers/ merchants etc) over
    emails/calls to reduce the volume
  5. Carry out Due Diligence activities to ensure all dues are released to the
    clients
  6. Focus on merchant requirement, productivity, and efficiency to ensure
    sla’s are met
  7. Contribute towards team goals by strictly managing individual
    productivity & quality targets.
  8.  Take ownership of the email/issue and resolve to customer’s expectations
    to deepen relationship and achieve highest level of customer satisfaction
  9. Understand, determine, and anticipate customer needs and present
    solutions as appropriate.
  10. Demonstrate strong focus on process improvements. 
  11. Ensure adherence to and compliance with organization policies and audit
    controls.
  12. Build an excellent rapport with the team & other business groups to
    ensure smooth day to day operations

   



American Express is Hiring Executive Operations Apply Online
Click Here