Concentrix Is Hiring Fresher’s For Customer Support Representative – Work From Home Job-12 Th / Any Degree / BE/B.Tech

Concentrix is Hiring Fresher’s for
Customer Support Representative – Work From Home Job-12 th / Any Degree /
BE/B.Tech

Concentrix
is Released Latest Recruitment Notification 2023 for Customer Support Representative
, Before Apply Customer Support Job Care fully Read all detais about concentrix
Hiring Job Vacancies education qualification , Age and more details see below

Name of the Organization : Concentrix

Name of the Post / Designation : Customer Support Representative, Operations

Eligibility Qualification : Inter
/ 12 th / Any Degree / B.Tech / BE / PG

Job Location : Hyderabad , Vizag ( Remote ) – Work From Home

Salary Expected : 2.5 Lks

Experience – Fresher or any experience

Job Description

The
Representative Customer Service / Technical Support position interfaces with
customers via inbound and / or outbound calls, Emails / Chats or through the
Internet depending upon client requirements. This position provides customer
service support / Technical Support and resolution of routine problems
regarding client’s product or services.

Ensure
service delivered to our customers meets contractual Key Performance Indicator
(‘KPIs’)
Clarify customer requirements; probe for understanding, use decision-support
tools and resources to appropriately provide resolution to the customer
Listen
attentively to customer needs and concerns; demonstrate empathy while
maximizing opportunity to build rapport with the customer
Greet
customers in a courteous, friendly, and professional manner using agreed upon
procedures
Maintain basic knowledge of client products and/or services
•
Prepare complete and accurate work including appropriately notating accounts as
required
Participate in activities designed to improve customer satisfaction and
business performance
Offer
additional products and/or services
Track,
document and retrieve information in call tracking database
Respond to customer inquiries by referring them to published materials,
secondary sources or more senior staff

Candidate
Profile

Graduate / Undergraduate in any discipline (may vary basis the job requirement)
Courteous with strong customer service orientation
Strong computer navigation skills and PC Knowledge
Ability to effectively communicate, both written and verbally
Dependable with strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to
changes quickly
Tolerance for repetitive work in a fast-paced, high production work environment
Ability to work as a team member, as well as independently
Demonstrate patience in all customer contact simulations, including maintaining
a pleasant and professional tone and manner
Ability to rotate shifts, as needed
Based on location and/or program, additional experience/skills may be required
Confirm customer understanding of the solution and provide additional customer
education as needed
Demonstrate strong probing and problem-solving skills
Should be able to handle complex queries from customer and resolve the same
independently