Diebold Nixdorf Recruitment 2023 as Associate Service Desk Specialists- Work From Home Job
Diebold Nixdorf Released Latest Hiring Notification 2023 for a Associate Service Desk Specialists Designation – It is
offering this job on Work From Home basis .Who are waiting for Work From Home Job This is a Best Opportunity work from home job in 2023 , Diebold Nixdorf is a ToP Company Offering Work From Home Job Don’t Miss this Job Opportunity , the Basic Location is Hyderabad This Work From home job 2023 is suitable for Freshers , students , housewife or female professionals to Work in Diebold Nixdorf MNC Work from home job . Before Apply this job carefully read all the necessary details like education qualification , age , other requirement skills and more…
Name of the Company / Org : Diebold Nixdorf
Name of the Post : Associate Service Desk Specialists
Job Type : Work From Home Fulltime / Part-time
Age : 18 Years
Primary Location : Hyderabad
Salary : 30000/- – 40000/- (Approx)
Education Qualifications : Inter/10+2/Diploma/Any Degree
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Job Description for Diebold Nixdorf Recruitment :
Position Overview:
Provides proactive user helpdesk services to inbound customer service requests. Diagnoses and resolves hardware and software issues, performs software distribution, creates and updates tickets to reflect changes and works with customers to ensure appropriate levels of engagement and communication. Uses available tools and resources, including remote tools, to accomplish tasks.
Key Responsibilities:
- Answers inbound customer calls and/or transforms information from any customer service channel into the ticket system.
- Checks to ensure reported incidents are covered by contract and that all caller information, including address details, are correct – retrieves customer agreement on cost if no contract exists.
- Engages with customers to further understand reported issues and provide guidance, according to solution tree and
knowledge base protocol, to diagnose and solve incidents (i.e., password resets, software configuration, etc.). - Uses remote tools to troubleshoot, analyze and resolve technical issues. When resolution is unsuccessful,
escalates issues according to established procedure and informs customer of next steps. - Monitors the Universal Work Queue (UWQ) revision of assigned tasks, creating and updating tickets to reflect
changes (i.e., cancelations, additional information). * Informs manager or dedicated IRM team in case of customer escalations. - Documents all activity and updates the appropriate knowledge management, reporting and other systems.
- Ensures high levels of customer satisfaction at all times.
Required Qualifications for Work From Home Job:
- High School Diploma or comparable
- Min. 6 months experience in a call center environment is recommended
- Native Speaker quality in required local language/primary language.
- English language skills are additionally implied.
- PC literacy, especially usage of Microsoft Office package.
- Willingness to work in shift models, based on customer requirements.
- Industry Knowhow preferred.
- Strength in communication, teamwork, processes and customer orientation, especially friendly and kind behavior on
the phone.
Official Notification & Online Application
Are you looking for work-from-home jobs in 2023 – Diebold Nixdorf is Released Latest Hiring opportunities for Associate Service Desk Specialists. This job allows you to work from the comfort of your own home, providing flexibility. If you are a fresher, student, housewife, or female professional, Diebold Nixdorf welcomes applications. With this online job, you can earn income without any investment and enjoy the benefits of part-time work. Diebold Nixdorf, a renowned company in Hyderabad, is known for its exceptional career opportunities. Apply now to secure your place in Diebold Nixdorf’s work-from-home positions for 2023.
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