Fanatics Hiring Freshers & Experienced for Support Analyst Role – BSC/BCA/B.Tech Computers -Apply Now



Fanatics Hiring Freshers & Experienced for Support Analyst Role – BSC/BCA/B.Tech
Computers -Apply Now

Name of the Organization (Company ) :  Fanatics

Name of the Posts / Designation :  Production Support Analyst-I

Job Type : Full Time (24*7 Rotational Shift

 Job Location
: Hyderabad  

Qualification:  Computer Science
Graduates ( BSC / BCA / Btech )  

Fanatics :

Fanatics is a
leading global digital sports platform, complete with offerings that excite
fans and maximize the reach and presence for partners across the entire sports
ecosystem. Come help us build a company the world has never seen before! We are
first and foremost a technology company. We build innovative fan experiences
through highly analytical, forward thinking, and open-minded collaboration. We
are passionate about evaluating and finding the right tech for the jobs at
hand, and we get excited about building solutions for modern challenges.

Role and responsibilities

 This is a
full-time opportunity to be part of a very exciting team within the Site
Reliability Organization. You will be supporting our Tech production support
environment that runs on the latest technologies, platforms, and tools.


  1. Manage the tech
    production support tasks and activities as per laid down guidelines
  2. Proactively
    monitor alerts and system performance for issues.
  3. Run Incident
    Management processes and Incident Command functions on high severity issues.
  4. Create or
    maintain operational runbooks.
  5. Establish
    feedback loops for discovered production patterns to ensure constant stability
    and drive iterative improvements.
  6. Support the
    engagement 24*7. Implies, you will be required to work in either morning,
    afternoon, or night shifts on rotation basis. You will also be required to work
    on weekends and holidays on rotation basis.
  7. Ensure
    activities in the shift are completed within SLA
  8. Ensure proper
    takeover and handover of activities across shifts
  9. Mentor junior
    team members
  10. Articulates and
    drives discussions within the shift for problems and possible solutions



  1. 0-2 years of
    experience with a Bachelor’s degree, preferably in Computer Science
  2. Perform the role
    of a shift lead
  3. Excellent
    verbal, written and interpersonal skills
  4. Quick learner
    and a good team player with a positive attitude towards work
  5. Proactively
    takes ownership of tasks
  6. Work with
    minimal or no supervision



Fanatics Freshers Hiring Recruitment Online Application & More Details 

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