Fanatics Hiring Freshers & Experienced For Support Analyst Role – BSC/BCA/B.Tech Computers -Apply Now

Fanatics Hiring Freshers & Experienced for Support Analyst Role – BSC/BCA/B.Tech
Computers -Apply Now

Name of the Organization (Company ) : Fanatics

Name of the Posts / Designation : Production Support Analyst-I

Job Type : Full Time (24*7 Rotational Shift
)

Job Location
: Hyderabad

Educational
Qualification: Computer Science
Graduates ( BSC / BCA / Btech )

About
Fanatics :

Fanatics is a
leading global digital sports platform, complete with offerings that excite
fans and maximize the reach and presence for partners across the entire sports
ecosystem. Come help us build a company the world has never seen before! We are
first and foremost a technology company. We build innovative fan experiences
through highly analytical, forward thinking, and open-minded collaboration. We
are passionate about evaluating and finding the right tech for the jobs at
hand, and we get excited about building solutions for modern challenges.

Role and responsibilities

This is a
full-time opportunity to be part of a very exciting team within the Site
Reliability Organization. You will be supporting our Tech production support
environment that runs on the latest technologies, platforms, and tools.

Manage the tech
production support tasks and activities as per laid down guidelines
Proactively
monitor alerts and system performance for issues.
Run Incident
Management processes and Incident Command functions on high severity issues.
Create or
maintain operational runbooks.
Establish
feedback loops for discovered production patterns to ensure constant stability
and drive iterative improvements.
Support the
engagement 24*7. Implies, you will be required to work in either morning,
afternoon, or night shifts on rotation basis. You will also be required to work
on weekends and holidays on rotation basis.
Ensure
activities in the shift are completed within SLA
Ensure proper
takeover and handover of activities across shifts
Mentor junior
team members
Articulates and
drives discussions within the shift for problems and possible solutions

Requirements

0-2 years of
experience with a Bachelor’s degree, preferably in Computer Science
Perform the role
of a shift lead
Excellent
verbal, written and interpersonal skills
Quick learner
and a good team player with a positive attitude towards work
Proactively
takes ownership of tasks
Work with
minimal or no supervision