Fanatics Hiring Freshers & Experienced for Support Analyst Role – BSC/BCA/B.Tech
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Name of the Organization (Company ) : Fanatics
Name of the Posts / Designation : Production Support Analyst-I
Job Type : Full Time (24*7 Rotational Shift
Qualification: Computer Science
Graduates ( BSC / BCA / Btech )
Fanatics is a
leading global digital sports platform, complete with offerings that excite
fans and maximize the reach and presence for partners across the entire sports
ecosystem. Come help us build a company the world has never seen before! We are
first and foremost a technology company. We build innovative fan experiences
through highly analytical, forward thinking, and open-minded collaboration. We
are passionate about evaluating and finding the right tech for the jobs at
hand, and we get excited about building solutions for modern challenges.
Role and responsibilities
full-time opportunity to be part of a very exciting team within the Site
Reliability Organization. You will be supporting our Tech production support
environment that runs on the latest technologies, platforms, and tools.
- Manage the tech
production support tasks and activities as per laid down guidelines
monitor alerts and system performance for issues.
- Run Incident
Management processes and Incident Command functions on high severity issues.
- Create or
maintain operational runbooks.
feedback loops for discovered production patterns to ensure constant stability
and drive iterative improvements.
- Support the
engagement 24*7. Implies, you will be required to work in either morning,
afternoon, or night shifts on rotation basis. You will also be required to work
on weekends and holidays on rotation basis.
activities in the shift are completed within SLA
- Ensure proper
takeover and handover of activities across shifts
- Mentor junior
- Articulates and
drives discussions within the shift for problems and possible solutions
- 0-2 years of
experience with a Bachelor’s degree, preferably in Computer Science
- Perform the role
of a shift lead
verbal, written and interpersonal skills
- Quick learner
and a good team player with a positive attitude towards work
takes ownership of tasks
- Work with
minimal or no supervision
Fanatics Freshers Hiring Recruitment Online Application & More Details
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