HGS India is Hiring Technical Support
Executive – Bangalore CES – Under Graduate / Graduate ( 12 th / Any Degree )
HGS India is hiring Fresher’s for Technical Support Executive in Bangalore location
– Before apply the HGC Job Vacancies it Accept Job Application on only Online
Mode . Bangalore jobs in HGC Hiring Process and Selection Process and Education
Qualification , Age more details see below …
Name of the Organization : HGS India
Job Title : Technical Support Executive
Education Qualification: Under Graduate
( 12th)/ Any Degree (None Engineering Only )
Job Code : HGS/127
Experience : Fresher / 0-12 Months
Job Location: Bangalore
Job Description/Position Summary
Technical
support executives are responsible for handling calls from new and existing
customers from US regarding a variety of broadband/OS related queries. Using
their knowledge of products or services as well as great customer service
skills, these professionals address issues, provide technical support and offer
information, as needed, to keep customers satisfied and retain business.
Roles and Responsibilities
- Answers inquiries by clarifying
desired information; researching, locating, and providing information - Determines requirements by
working with customers - Resolves problems by clarifying
issues; researching and exploring answers and alternative solutions;
implementing solutions; escalating unresolved problems. - Fulfils requests by clarifying
desired information; completing transactions; forwarding requests.
Education & Experience
- Under Graduates/Graduates (Non
B.E, B.Tech) - Fresher/0-12 Months
Desired Skills and Abilities
- Excellent Communication Skills
- Basic Telephone Etiquettes
- MS Office
- Basic System Navigation Skills
- Customer Focus and Being
Attentive - Trouble shooting
- Good reasoning and analytical
skills - Active listening skills
- Ability to comprehend the
customer requirement well - Good understanding about ISP.
Criteria
- Willing to work in Rotational
shifts - 5 days work/2 rotational weekly
offs - Transport facility provided
Regular
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