Onboarding Specialist at PhonePe :PhonePe is hiring for the role of Onboarding Specialist in their in house Customer Experience team at Bengaluru. This role focuses on addressing customer problems and improving their experience with PhonePe services. The Main responsibility is Candidate should be customer focused, adaptable, and able to provide quick resolutions to customer queries. All The Freshers and Graduates from 2021,2022,2023 ,2024 Can Eligible for this Onboarding Specialist Fresher Job Vacancies .More Information about the vacancie read here.
Job Role Overview
- Job Title: Onboarding Specialist
- Location: Bengaluru
- Company: PhonePe
- Employment Type: Full-Time
- Experience Required: 0 – 2 years in a customer-facing role
- Language Skills: Fluent in English and Hindi; South Indian languages are a plus
Key Responsibilities for Onboarding Specialist at PhonePe
As an Onboarding Specialist, your core duties include:
- Handle customer queries related to Phone Pe accounts and transactions.
- Follow specific guidelines to take quick resolutions.
- Helps in building customer trust and loyalty.
- Escalate complex issues to relevant teams for timely resolutions.
- Meet daily and hourly targets .
- Identify patterns and suggest improvements to enhance customer satisfaction.
- Educate customers on how to fully influence PhonePe platform.
Candidate Eligible Profile
The ideal candidate should possess the following qualities:
- Excellent Communication
- Adaptability
- Team Player
- Multitasking Skills
- Mandatory Qualification: Graduation (10+2+3) is required.
Benefits of Joining as Onboarding Specialist at PhonePe
- Insurance Benefits
- Wellness Programs
- Parental Support
- Mobility Benefits
- Retirement Plans
- Other Perks : Lunch , salary advance policy, higher education assistance, and car lease options