Rackspace Technology Recruitment – Rackspace Work From Home Job for Customer Service Technician-Apply Online

 

Rackspace Technology  Recruitment – Rackspace Work From Home Job for
Customer Service Technician-Apply Online

Rackspace Technology Latest Job
Recruitment Notification –Rackspace Technology Careers–Rackspace Technology Work
From Home Job Vacancies –Rackspace Technology Glassdoor –Before Apply Rackspace
work from job Carefully read all the details like Education Qualifications –
Salary and more ..

 

Name of the Company:                    
Rackspace Technology Careers

Designation :                                     Customer
Service Technician –II

Job Type :                                          Remote –Full
Time – Work From Home

Education
Qualification                     10+2 , Any Degree ( Any Stream ) 

                                                         B.tech / BE

Age                                                     18+

Location                                             All Over India

Shift                                                    100% Night
Shift

PRIMARY
RESPONSIBILITY:  A Customer Service
Technician is a key element within Rackspace’s customer service and technical
support operations. Expected to provide technical support to our customers via
phone/chat/support tickets on issues related to hosted business email and
Microsoft Office 365 productivity suite. Required to partner with customers to
provide consistent troubleshooting techniques to quickly and efficiently
identify the source of a problem and provide solutions.

 

KNOWLEDGE/SKILLS/ABILITY:  Basic knowledge of e-mail protocols (POP3,
IMAP, MAPI/Exchange protocols), DNS, desktop/laptop/mobile device operating
systems, email Clients, networking fundamentals, and SPAM. Exhibits a strong
desire to learn technologies. Outgoing personality with great attitude. Highly
organized, quick learner, and an ability to work in a team environment. Possess
strong written and verbal communication skills.

 

JOB COMPLEXITY:
Handles customer support requests primarily via phone, chat, and tickets.
Escalates support requests, as necessary, to appropriate escalation path.
Provides technical troubleshooting of product offerings and offers solutions
that satisfy customer. Proactively seeks opportunities to educate and solve for
future technical challenges a customer may face. Creates and maintains customer
loyalty by serving customers above and beyond their expectations. Exercises
good judgment in decision-making in order to routinely deliver exceptional
customer support at all times. Example activities include:

1. Email delivery
   troubleshooting
2. Spam/Security
   analysis and recommendations
3. Desktop Client/Mobile
   Device troubleshooting
4. Account and Billing
   related inquiries
5. Support users in use
   and troubleshooting of Microsoft products

 SUPERVISION :  Operates under moderate supervision until
duties are learned.

 

EXPERIENCE/EDUCATION:

Required:  High school diploma or equivalent. Ability to
type 35+ wpm. Ability to handle multiple tasks and prioritize work in order to
maintain a required high level of customer service. Must be detailed in
documenting information and practice good follow-through techniques.
Demonstrates basic problem-solving abilities; with a desire to take on
additional responsibility.

Preferred: Customer
service and phone call experience. 0-6 months technical knowledge from
education or job experience – basic e-mail troubleshooting. Experience with
help desk/ticketing systems. Technical certifications MCSA for Office 365, A+,
Network + are desirable.

 

Rackspace Work From Home Job Apply Online Click Here