Wipro Careers 2025 : Technical Support Representative Job in Bengaluru, India
Wipro Careers 2025 :Are you ready to start your career in the IT industry? Wipro is hiring for the job vacancies of Technical Support Representative in Bengaluru, India. This Wipro Careers 2025 , Technical Support Representative Suitable for All Graduates and Engineering Graduates and Post Graduates . Before Apply this Wipro Bangalore Jobs in 2025 carefull read the job details here.
Wipro Careers 2025 : Technical Supportive Representative Overview :
As a Technical Support Representative your will be to deliver effective technical solutions, address client concerns, and maintain top notch service quality in line with defined Service Level Agreements (SLAs).
Wipro Careers 2025 : Key Responsibilities
Managing Client Queries
- Maintain incoming client requests via phone and email .
- Document user details, including their name, department, contact information.
- Maintain logs of queries, solutions provided.
- Follow procedures to solve client concerns.
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Troubleshooting and Problem Resolution
- Assist clients with step by step guidance to solve technical problems.
- Use internal resources and FAQs to resolve issues effectively.
- Analyze recurring issues from call logs to prevent future problems.
- Share self help documents with customers to expedite resolution.
Delivering Excellent Customer Service
- Maintain a courteous and professional demeanor during interactions.
- Suggest alternative solutions to retain customers when necessary.
- Conduct follow-up calls to gather feedback and confirm issue resolution.
Continuous Skill Development
- Stay updated on product features and system changes through training.
- Work with team leaders to address learning needs and enhance service quality.
- Take ownership of personal growth by learning independently and networking with peers.
Skills and Qualifications
- Strong communication and interpersonal skills.
- Analytical mindset and problem-solving abilities.
- Familiarity with troubleshooting processes and tools.
- Ability to thrive in a dynamic and fast-paced environment.
- Experience with tracking software is an advantage.
How to Apply
If you are interested to join Wipro talented team, apply now through the Wipro Careers 2025 portal. Dont miss this chance to advance your career in technical support and customer service.
Hii sir and mam This is prabhath I am applying to wipro