Customer Success Associate Work From Home Job : Rocket health care Recruitment
Rocket Health Care Recruitment Customer Success Associate in Bangalore it is a Work From home (Remote) and Hybrid Model – If Need You Can Come to Bangalore Office to Work ,This Customer Success Associate Job is a Health related industry Job , All the 10+2 , Bachelor Degree ( BSC , Bcom , BBA , BBM , Any Stream ) Can Apply this Job , The Joining date is As early as Possible . All the Details about this Rocket Health Care Recruitment Job Responsibilities, Skill & Qualifications read here.
Heal care Customer Success Associate: Job Description:
|Name of the Company||Rocket Health Care|
|Job Role||Customer Success Associate|
|Job Type||Full Time|
|Job Location||Work From Home /Hybrid|
|Education Qualification||Bachelor Degree in Any Stream / 10+2 / Inter / Diplaom|
|Salary||25000 /- to 500000/- Approx.|
Customer Success Associate Work From Home Job : Key Responsibilities :
- You will be responsible for the ongoing experience of all Rocket Health users over WhatsApp, phone, email, and other messaging platforms. This dynamic role requires you to be on chat actively – our care team believes in quick responses, and clearing queries and tasks in real-time 📲
- You will be required to call leads and existing users for feedback and a hands-on experience 📞
- Comes with a judgement-free and empathetic mindset that aligns with our vision of creating a safe space 🫂
- Decipher, aggregate, and clearly document emergent user issues and escalate to appropriate internal teams and key stakeholders 📝
- Ability to spot patterns in user behavior on both an individual and aggregate level and recommend future plans to positively impact their experience
- Leverage existing and additional relevant technologies for reporting and analytics across customer service and other customer-facing functions/channels 💻
- Consistently delivering great end-to-end customer experience across stages, channels, and touchpoints in the customer journey
Skills & Qualifications :
- Can hold a smile and a conversation (verbal and written) in English and Hindi (additional languages are cherry on the cake) 😊
- Should be comfortable communicating with customers via phone, WhatsApp, email and other messaging platforms – Knowledge of emojis is a skill we love 🧡
- Inherent capacity to build a strong rapport and relationship with people – patience is the key to success 🗝️
- Knowledge about mental or sexual healthcare or any healthcare is an added advantage – rest assured, we will train you 🤓
- Prior experience in a similar role will be preferred – but to be honest, we are all from an unconventional background and we won’t mind taking a bet on an outlier profile
- Passion for speaking to people is a must
How to Apply :
- Read all the Details Before you Apply .
- Open the Link Provided Here
- Fill Your Details .
- Explain about You and Your Role in Video
- Upload a Self Recording Video ( 1- 2 Min )
- Submit Your Application .
- If Your Video Resume is Selected You will Receive a Selection Mail .
- Your Joining will be in With in One Week .