Genpact Job Vacancy 2025: Assistant Manager Role in Customer Service: Genpact Hyderabad Jobs : Apply Now
Genpact Job Vacancy 2025 : Looking for Genpact Hyderabad jobs? Genpact is hiring for the position of Assistant Manager – Customer Service (Job ID: HIG020069). This exciting opportunity offers a dynamic career path and the chance to work in a globally recognized company. Explore the details below and apply today!
Genpact Job Vacancy 2025 Key Highlights
| Job Designation | Assistant Manager – Customer Service |
| Job ID | HIG020069 |
| Primary Location | India, Hyderabad |
| Schedule | Full-time |
| Education Level | Bachelor’s / Graduation / Equivalent |
| Job Posting Date | December 23, 2024 |
| Unposting Date | January 22, 2025 |
| Category | Operations |
Genpact Job Vacancy 2025 Job Responsibilities
- Supervise a team of BPO associates, ensuring adherence to company policies and client requirements.
- Provide regular coaching and feedback to ensure team performance aligns with key metrics.
- Identify performance gaps, create improvement plans, and take corrective action as needed.
- Monitor and ensure the team meets Key Performance Indicators (KPIs) and financial targets.
- Act as a subject matter expert in resolving escalated customer calls.
- Organize and lead team meetings to ensure clear communication and team alignment.
- Stay updated with internal policies, processes, and complete required training programs.
- Uphold and promote Genpact values through positive behavior and attitude.
Genpact Job Vacancy 2025 Qualifications
- Bachelor’s degree or equivalent.
- Strong attention to detail.
- Basic knowledge of Operating Systems, mobile technology, software, hardware, and MS Office.
- Strong communication skills (written and verbal).
- Ability to manage a team effectively, prioritize tasks, and meet deadlines.
Google Careers Latest Update 2025 :
Preferred Qualifications
- Experience in OEM, hardware troubleshooting, or semi-technical processes.
- Previous customer service experience (chat/voice processes).
- Problem-solving skills with a customer-centric mindset.
Why Join Genpact?
Genpact is a global professional services firm that helps businesses transform with digital and technology-driven solutions. Working at Genpact offers you:
- Career growth in a leading IT company in Hyderabad for freshers and experienced professionals.
- A collaborative and innovative work environment.
- Opportunities to learn and advance your skills.
How to Apply
Interested candidates can visit the official Genpact job hiring portal to apply for this role. Don’t miss the chance to be part of a top organization offering exciting opportunities in Genpact Hyderabad jobs.
Apply before January 22, 2025 to secure your position!
| Genpact Assistant Manager Job | Apply Now |
| Any Degree Jobs | Apply Now |
| BE , Btech JObs | Apply Now |
| More Latest Job Updates | Apply Now |
| Work From Home Jobs | Apply Now |