What is the job role for Wipro's hiring in 2024?

Wipro is hiring Service Desk Analysts for the TIS Service Desk role.

Who is eligible to apply for Wipro Freshers Jobs 2024?

Graduates from the batches 2020, 2021, 2022, and 2023 are eligible to apply.

What is the salary offered for the Service Desk Analyst position?

The salary offered is 3.5 Lacks.

How can I apply for Wipro Service Desk Associate?

To apply, click on the provided link "Apply Now Wipro Service Desk Associate."

What are the key responsibilities of a Service Desk Analyst at Wipro?

Key responsibilities include responding to queries, learning about client applications/processes, following standard service desk procedures, logging service desk tickets, ensuring scorecard maintenance, and more.

What is the role purpose of a Service Desk Analyst at Wipro?

The role purpose is to be the first point of contact for B2B users, troubleshooting end user issues in line with Wipro’s Service Desk objectives.

How does one apply for Wipro Careers in 2024?

Click on the provided link "Apply Now Wipro Service Desk Associate" to initiate the application process.

What are the behavioral competencies valued by Wipro for this role?

Behavioral competencies include Effective Communication, Detail Orientation, Change Agility, Client Centricity, Execution Excellence, and Passion for Results.

Wipro is hiring Service Desk Analyst 2024 : Any Graduate 2020 , 2021 , 2022,2023 Can Apply now

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Wipro is hiring Service Desk Analyst 2024 : Any Graduate 2020 , 2021 , 2022,2023 Can Apply now

Wipro is hiring Service Desk Analyst 2024 : Hey, if you are waiting for a better job opportunity, Wipro has recently released the latest hiring notification for Service Desk Analysts. If you want to apply for this job, you must have completed graduation in any discipline with the 2020, 2021, 2022, or 2023 graduation completed batch. Candidates are eligible. Before applying for Wipro Freshers Jobs 2024, you must know the roles and responsibilities, qualifications, job description, and more information available here. Start your careers with a big MNC company and set your career with Wipro.

Wipro is hiring Service Desk 2024 : Job Overview :

Name of the Company	Wipro
Job Role	Service Desk Analyst
Job Category	TIS Service Desk
Education Qualification	Any Graduation ( Any Stream )
Batch	2020 , 2021 , 2022 , 2023
Location	Hyderabad
Salary	3.5 Lacks
Job ID	3041260

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Role Purpose : Wipro is hiring Service Desk Analyst 2024

The purpose of this role is to the first point of contact for theB2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives

Wipro is hiring Service Desk Analyst 2024 Responsibilities :

Respond to queries from all calls, portal, emails, chats from the client
Become familiar with each client and their respectiveapplications/ processes
Learn fundamental operations of commonly-used software, hardwareand other equipment
Follow standard service desk operating procedures by accuratelylogging all service desk tickets using the defined tracking software
Ensure that the scorecard is maintained as per SoW with respectto TAT, SLA & hits
Manage all queries or escalate if not resolve as per the definedhelpdesk policies and framework
1. Record events and problems and their resolution in logs
2. Follow-up and update customer status and information
3. Pass on any feedback, suggestions, escalations by customers tothe appropriate internal team
4. Identify and suggest improvements on processes, procedures etc.

Wipro is hiring Service Desk Analyst 2024 Functional Competencies/ Skill

Process Excellence – Ability to follow the Service Desk standards and norms to produce consistent results, provide effective control and reduction of risk – Competent to Expert
Domain Knowledge – Knowledge of process/ domain managed– Competent to Expert