Wipro Recruitment Process Associate Nov 2023 : Any Graduates ( Bsc , Bcom , BCA , BBA , BBM or Any Stream )

Wipro Recruitment Process Associate Nov 2023 : Any Graduates ( Bsc , Bcom , BCA , BBA , BBM or Any Stream )

Wipro Recruitment Process Associate

You are Eagerly waiting for Working MNC Companies , Wipro Recruitment Process Associate for His Chennai Wipro Office , As per the Wipro Recruitment Information , Wipro Recruitment Process Associate Job Vacancies Minimum Education Qualification is Graduation in Any Discipline like ( Bsc , Bcom , BBA , BBM , BCA )

Minumuim of zero to three years Experience Candidate can Apply this Wipro Job in Chennai Location , Who is Working Experience in Mortgage functions can Also Apply this Job , it is Additional Advantage for the Candidates .More information about this Wipro Recruitment Process Associate Nov 2023 is Available here.

Job Over View  : Wipro Recruitment Process Associate

Name of the OrganizationWipro
Job DesignationProcess Associate NOV
Job TypeFull Time – Work From Office
QualificationAny Graduate / Any Stream
LocaionChennai , India`
Req ID / Job ID3031124

Job Description :

The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs.

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Roles & Responsibilities:

1.Support process by managing transactions as per required quality standards

  1. Fielding all incoming help requests from clients via telephoneand/or emails in a courteous manner
  2. Document all pertinent end user identification information,including name, department, contact information and nature of problem orissue
  3. Update own availability in the RAVE system to ensureproductivity of the process
  4. Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  5. Follow standard processes and procedures to resolve all clientqueries
  6. Resolve client queries as per the SLA’s defined in thecontract
  7. Access and maintain internal knowledge bases, resources andfrequently asked questions to aid in and provide effective problemresolution to clients
  8. Identify and learn appropriate product details to facilitatebetter client interaction and troubleshooting
  9. Document and analyze call logs to spot most occurring trends toprevent future problems
  10. Maintain and update self-help documents for customers to speedup resolution time
  11. Identify red flags and escalate serious client issues to Teamleader in cases of untimely resolution
  12. Ensure all product information and disclosures are given toclients before and after the call/email requests
  13. Avoids legal challenges by complying with service agreements

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Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  1. Provide product support and resolution to clients by performinga question diagnosis while guiding users through step-by-step solutions
  2. Assist clients with navigating around product menus andfacilitate better understanding of product features
  3. Troubleshoot all client queries in a user-friendly, cour thousands professional manner
  4. Maintain logs and records of all customer queries as per the standard procedures and guidelines
  5. Accurately process and record all incoming call and email using the designated tracking software
  6. Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business
  7. Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  8. Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

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Behavioral Competencies

  1. Collaborative working
  2. Problem solving and decision making
  3. Attention to Detail
  4. Execution Excellence
  5. Client (Internal) Centricity
  6. Effective Communication

Wipro is looking for associates to join their team in Chennai. You can apply for this job if you’re a graduate in any field, like BSc, BCom, BBA, BBM, or BCA, and have 0-3 years of experience. Having experience in mortgage functions is a plus. The job involves providing technical support, resolving client issues, and maintaining high-quality standards. You’ll be helping clients through phone and email, documenting their concerns, and finding solutions. Your goal is to offer excellent customer service and maintain a high level of operational excellence. If you’re 20 years or older and interested in this role, you can apply on the Wipro website here.

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